Shipping policy
Shipping Policy
Where we ship
We currently ship within the United States only, including Alaska, Hawaii and US territories. We do not ship to PO Boxes or APO/FPO addresses.
Shipping cost
Standard shipping is $4.99
Orders over $35 ship free — this applies automatically at checkout, no code needed.
Any applicable taxes are calculated and shown at checkout.
Processing time
Orders are processed within 1–2 business days of purchase. Orders placed on weekends or public holidays are processed the next business day.
You'll receive a confirmation email as soon as you order, and a second email with tracking once your parcel has been dispatched.
Delivery times
Estimated delivery is 7–14 business days from dispatch, with a maximum of 16 business days.
Delivery estimates are estimates, not guarantees. Carrier delays, weather, incorrect addresses and peak periods can extend these times, and we can't control them once a parcel is with the carrier.
Tracking your order
Your tracking number is emailed to you when your order ships. Tracking can take 2–5 business days to show its first scan — this is normal and does not mean your parcel is lost.
If tracking hasn't updated in 10 business days, email support@trysanoco.com with your order number and we'll investigate.
Delays
If your order hasn't arrived within 21 days of dispatch, contact us at support@trysanoco.com. We'll either refund your order in full or send a replacement, whichever you prefer, at no cost to you.
Incorrect addresses
Please double-check your shipping address at checkout. We're not able to redirect a parcel once it's dispatched.
If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we'll contact you to arrange a refund. Reshipping may require a new order.
Lost or stolen parcels
Risk of loss passes to you on delivery.
With Package Protection: if your parcel is lost, stolen or shows as delivered but hasn't arrived, email support@trysanoco.com within 30 days and we'll refund your order in full. No return required.
Without Package Protection: if tracking shows a parcel as delivered but you haven't received it, check with neighbours and your building's mail area first, then contact your local carrier to open a claim. We're not able to refund parcels confirmed as delivered.
Damaged parcels
If your order arrives damaged, email support@trysanoco.com within 30 days with your order number and photos. See our Refund Policy for how we handle this.
Contact
support@trysanoco.com — we respond within 24 hours.