Contact information

 

Contact Us

Got a question? We're happy to help.

Email: support@trysanoco.com

We reply to every email within 24 hours, Monday to Friday. Messages sent over the weekend get answered on Monday.

Before you email

Most questions are already answered on our FAQ, Shipping Policy and Refund Policy pages — worth a quick look, you might get your answer straight away.

Order questions

Please include your order number so we can find you faster. It's in your confirmation email and starts with #.

If your order arrived damaged, wrong, or hasn't shown up at all, send a photo with your order number and we'll sort it out.